For many business owners, the IT department feels like a black hole. You pour money and resources into it, and in return, you get upgrades you didn't ask for and a monthly subscription bill that only ever goes up. When AI showed up, it felt like a light at the end of the tunnel, but for many, it quickly became just another tool to manage that requires perfect prompting to be useful.
To move past this, we have to stop talking about models and start talking about autonomy.